Notifications, Reports and Dashboards

Gain insight into and control of your network.

The best IT management system is useless if it doesn’t provide insight into all activity taking place throughout the network. That’s where Overwatch Technology notifications, reports, and dashboards come into play.

Notifications

Set thresholds on critical issues and receive e-mail or text message notifications when certain problems are discovered. Clients can manage these notifications so that certain administrative staff is alerted when the exchange server fails to answer while others are informed when the website goes down.

Reports

Develop smarter strategies to work more efficiently, reduce help desk overload, and, ultimately, enhance end-user satisfaction with these detailed reports. In addition, track performance, highlight inventory, such as computers and servers, and identify bottlenecks before they become serious issues.

Dashboards

Extremely sophisticated technology is built into the Overwatch Technology Dashboards, which detect and notify our clients about behavior that appears abnormal. They also alert 30 days prior to running out of data server disk space.

Identify problems and bottlenecks

Receive a fresh report that spotlights the current network health status, including information about software usage, log-on history, and hardware that last appeared online. Missing hardware can be tracked via the geo-location feature.

Audit IT

Provide the finance department with the latest hardware and software reports within the network for assistance in the budgeting and buying process.

Analyze IT performance

Reporting tools measure help desk capabilities and assist in making strategic decisions. Additionally, clients will be able to gauge service quality, forecast future hardware and software trends, and get a real-time graphical overview of project KPIs in one centralized location.

Track your assets—users, hardware, and software

Stay on top of the status of aging hardware, operating systems, and real-time software assets with ongoing monitoring capabilities. Extract the exact data needed and put it into CSV, PDF or Excel. Schedule reports to run on a daily, weekly or monthly basis, and specify who will receive the information.